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Policies and Procedures

Billing Policy

It is the policy of Big West Marketing, Inc. to pursue collection of overdue balances from clients. Collection procedures will be applied consistently and fairly for all clients. Billing transactions are completed via the client’s credit card given to Big West Marketing, Inc. representatives over the phone. It is the sole responsibility of the client to notify Big West Marketing, Inc. of any changes to credit card status or E-mail status.

Procedures For Web Design & Hosting Clients

All collections attempts are done via E-Mail. It is the client’s responsibility to notify Big West Marketing, Inc. of any changes in email status.

1. First Attempt: An E-Mail will be sent giving 14 days to update credit card information.
2. Second Attempt: An E-Mail will be sent giving 7 days to update credit card information.
3. Third Attempt: At this point the account is delinquent. The client will have 48 Hours to call us with an updated credit card. If Big West Marketing, Inc does not hear from client it will result in the suspension of website and hosting until we receive payment.

Note: If the client has a prior history of a delinquent account and website suspension then they will receive an e-mail that will give 48 Hours to call with an updated credit card. If Big West Marketing does not hear from client the website and hosting will be suspended until account is current.

If A Client is 4 Weeks or More Behind on Payment we Reserve the right to Suspend Account until Client can make payment. 

Clients that disagree with the billing Policies and Procedures regarding the monthly hosting service will be cancelled and given the opportunity to transfer the website to a 3rd part host such as Godaddy.com

Procedures For SEO Clients

All collections attempts are done via E-Mail. It is the client’s responsibility to notify Big West Marketing, Inc. of any changes in email status.

1. First Attempt: An E-Mail will be sent giving 14 days to update credit card information.
2. Second Attempt: An E-Mail will be sent giving 7 days to update credit card information.
3. Third Attempt: At this point the account is delinquent. The client will have 48 Hours to call Big West Marketing, Inc. with an updated Credit Card. If Big West Marketing, Inc. does not hear from client and it has been 30 Days since collections began the website and hosting will automatically be suspended along with any SEO work.

Note: It is the responsibility of the client to call Big West Marketing, Inc. to set up hosting and or other options. Please be aware that other Fees or Policies may be in the original Agreement sent to the client.

Client Relation Policies

Phone conversations between the staff at Big West Marketing Inc. and clients that involve foul language, yelling or blatant disrespect will be terminated. The employee is required to politely state the following “Our company policy is to end phone calls when clients yell, use foul language or speak in a disrespectful tone. I am going to respectfully hang up.”

Phone conversations between the staff at Big West Marketing Inc. and clients that involve disagreements over what was verbally said or not said will be immediately terminated. Future communications will be by email only in an attempt to minimize disagreements by documented proof.